FAQs

THE BRAND

What is Clean Beauty?

To NANU, clean beauty means creating products that contain natural and quality ingredients and minimize our environmental impact. Our products are also made with all-natural, non-toxic, and organic ingredients!

Can I find your products in store?

We are able to offer you an amazing product at this price point only because our products go directly from our Kapitolyo plant to you. So for now, NANU products are only found exclusively on our website!

Where are your products manufactured?

Our products are proudly manufactured locally in Kapitolyo, Pasig City.

 

 

THE PRODUCT

Are your products safe for all skin and hair types?

Yes! All our ingredients are non-toxic, making it safe for all skin and hair types, even for pregnant women and babies! They are paraben, sulfate, and cruelty free and vegan. Refer to each product’s page for the complete list for ingredients.

What is the Spring scent?

Our Spring collection's fragrance comes from the sweet pea flower.

Do all products come with a pump?

To reduce plastic waste, we want to make the pump optional. All NANU bottles come with a twistable aluminum cap. You can keep reusing the pumps for as long as you want. The longer you keep it and the more you reuse it, the better for the environment!

    What is the QR code on my bottle for?

    For your convenience, you can scan the QR code on your NANU bottle when you’re running low to order again on nanuph.com 💚

       

       

      THE ALUMINUM BOTTLE

      Why should I buy a product with an aluminum bottle?

      When you recycle a plastic bottle, only around 10-20% of the plastic can be successfully recycled and is often downgraded to another form of single use plastic. Aluminum bottles can be repurposed and recycled without any quality loss! :)

        Why is my bottle dented? Can I still return a dented/mildly damaged bottle?

        Aluminum is a lightweight metal so it can be prone to dents if it takes a good hit or if it takes a fall, but dents are just blemishes and are battle scars to prove that we are truly recycling our aluminum bottles and producing less waste! Our Kapitolyo plant has a strict quality control process that will make sure every NANU bottle we sanitize, recycle, and fill can still hold 500ml and will not be at risk for permanent damage.


           

          THE RETURN PROCESS

          What do I do to help return and recycle the aluminum bottles?

          Our bottle return process is simple! When you want to replenish your NANU product, simply order again on nanuph.com and unlock free shipping at checkout when you select how many bottles you will return.* Once your delivery has arrived, just return your empty NANU bottles to our friendly riders. That’s it!

          *Shipping fee is P99 without a bottle return.

            Is my NANU bottle refillable?

            Our bottles are recyclable rather than refillable. To adhere to FDA regulations, we take your empty NANU bottles to our plant to undergo a strict and thorough sanitation process before we recycle and fill it up again to sell.

              Why should I return NANU bottles?

              By returning the bottle, you can help us reduce the amount of plastic that ends up in landfills and our oceans, AND give the bottle another life. In addition, you get FREE SHIPPING on your next NANU order when you return your empty bottles.

                How do you clean the returned bottles?

                We have an FDA-approved sanitation process that our Kapitolyo plant strictly follows and regulates. Rest assured all NANU bottles go through thorough cleaning and quality checks to ensure product and packaging safety.

                  What if I don’t want to reorder? Can I still return my NANU bottles?

                  If you do not want to reorder, you may still return your NANU bottle to our Kapitolyo plant (57 East Capitol Drive, Brgy. Kapitolyo, Pasig City) to be sanitized, recycled, and filled again to sell! However, you may also reuse the bottle in any way you would like :)

                     

                     

                    SHIPPING AND REFUND POLICY

                    We only ship within Metro Manila (Quezon City, Caloocan, Las Piñas, Makati, Malabon, Mandaluyong, Marikina, Muntinlupa, Navotas, Parañaque, Pasay, Pasig, San Juan, Taguig, and Valenzuela, as well as the municipality of Pateros) for now. You can expect your NANU order to be delivered to you within 3 business days.

                    How much is shipping?

                    Shipping fee is P99 without a bottle return, but you can unlock free shipping on your next order if you return 1 or more bottles! Make sure to select how many bottles you will return at check out. 

                    Why do you only ship within Metro Manila?

                    Our bottles and their delivery are handled in-house to ensure the quality of the aluminum bottles. As of now, we aren’t able to do provincial deliveries yet. But with enough demand, we will find a way!

                      Does NANU give refunds if I am not satisfied with the product?

                      If NANU isn't for you, we recommend sharing your NANU product with your friends and family and encourage them to help reduce plastic waste! Alternatively, we can also give you a full refund. Just reach out to us via naturesnutrientsph@gmail.com and make sure to include "Refund" in your email subject so we can prioritize your order.


                      Any questions not listed here? Feel free to contact us via naturesnutrientsph@gmail.com, or via Instagram DM @naturesnutrientsph!